FAQ

GENERAL CATERING ENQUIRIES

Q1 : Is Team Catering Halal Certified ?

Yes, our company is Halal certified by Muis Singapore

 

Q2 : What is a Mini Buffet On-the-Go! ?

Mini Buffet On-the-Go! is a package introduced by Team Catering that is suitable for small event gatherings which require a simple, fuss-free meal. Our packages are specially designed for 15, 20, 25 & 30 pax at a competitive price. Food will be served in disposable aluminium tray or microwaveable containers with disposable cutleries & utensils. Do note that tables with skirting are not provided hence customers will need to prepare own tables for this event.

 

 

Q3 : What is a Regular Buffet ?
A regular Buffet is designed for 25pax and above with provision of full table with skirting setup, food warmers, flower centerpiece (for selected packages) and disposable cutleries & utensils. Customers will need to prepare an adequate space within the event location to accomodate the food tables. Additional sit-down tables and stools for guest can be arranged at additional cost.

 

Q4 : How much disposable cutleries are provided ?

For Buffet and Mini Buffet On-the-Go!, we provide 1.5 times of the ordered pax amount.

For Packed Meal & Bento Packages, we provide the exact amount for the ordered pax amount.

Additional cutleries and environmentally-friendly Biodegradable Cornware cutleries can be arranged at additional cost.

Please encourage your guests to re-use the disposable cutleries to prevent wastage and to help save the environment.

 

Q5 : What is the serving food portion ?

Our regular food portion is based on 1:1 ratio with an additional of 10% buffer.

For two staples within a Buffet package, eg. Rice & Noodle, the proportion will be 70% for each dish.

Unfortunately, we are not able to control the food consumption amount as each our client's profile might be different. 

Do have a chat with our sales staff if you require an increase of food quantity for popular items (eg. Satay), albeit with an additional cost

 

 

Q6 : Is Vegetarian food available ?

Yes, we are able to cater Vegetarian food either in a Packed Meal or Buffet concept. You may wish to speak to our sales consultant for more details

 

 

ORDERING & PAYMENT

Q1 : How can i place an order ?

You can place an order via the following: 

Online ordering: www.teamcatering.com.sg

Hotline: 62838932 Ext 1 (Sales)

Fax your request: 62838934

Email to us: operations@teamcatering.com.sg

 

Our Office Operating Hours

Monday to Fridays: 0830 to 1700hrs

Saturdays: 0830 to 1230hrs

After working hours, we can be contacted via our duty officer at our Hotline: 62838932, press 1 for emergency calls

 

Q2 : Can i make any changes to the dishes in my chosen menu ?

Yes, we are able to accept changes to the dishes as long as they are of the same price category.

Do contact our sales staff for more menu customisations.

We reserve the rights to amend or replace the dishes of similar value without prior notice

 

 

Q3 : I've made an Online Order, how can i know if it is processed ?

Our friendly service staff will contact you within 3 working days to confirm your order. 

An official quotation will be sent to you, stating the order details and payment amount, for your acknowledgement. 

We will only proceed with your order ONLY after your signed acknowledgement.

 

Q4 : How can i make payment ?

For all Online Orders, our terms are Cash or Cheque upon Delivery (C.O.D.) & Online Bank Transfer

- Cheque must be crossed and made to "Team Catering Pte Ltd"

- For Online Bank Tranfer: DBS Current Account: 017-901981-8

There will be a 20% non-refundable deposit levied for any orders above SGD$1500.

 

Q5 : How many days in advance do i need to place an order ?

Orders have to be placed at least 5 working days in advanced prior to function date. 

For Festive periods, eg. Christmas & Chineses New Year, it will be subjected to first-come-first serve basis.

You may go to the "Check Availability" page (Located at the bottom of the main webpage) to check your function date slots.

 

 

Q6 : What are the cancellation terms ?

- An administration charge of $50.00 will be charged upon any changes made to your confirmed order.

- Any cancellation after confirmation, will be charged at 50% invoice amount.

- Any cancellation after confirmation (within 3 days before event), will be charged at 80% invoice amount. 

- Any cancellation after confirmation (within 1 day before event), will be charged at 100% invoice amount. 

 

Q7 : Will you able to accept last minute orders ?

Yes, last minute orders (same day) can be accepted subject to availability of menus. 

 

 

DELIVERY & COLLECTION

Q1 : If my intended ready time is at 2PM, what is the delivery arrival time ?

The delivery arrival will be dependent on your location and the complexity of the catering requirements. 

- For Buffet Catering, our Delivery Crew will typically reach at 30-45mins before your intended ready time for setting up.

- For Packed Meal or Mini Buffet On-the-Go!, we will reach within 5-10mins before your intended ready time.

For more complex and elaborate catering requirements, we are able to preset the catering tables 1 day before your event date.

 

 

Q2 : What is the Delivery & Collection schedule ?

Our delivery time is between 8.30AM to 7.00PM and latest collection time is 9.00PM

An overtime charge of $30/hour will be levied for any collection beyond our operation time.

 

 

Q3 : What are the charges for venues without lift access ?

A surcharge of $20/ level will be levied for venues without lift access. 

If there's a change in venues without lift access during delivery (no prior information), a surcharge of $25/ level will be charged.

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