Frequently Asked Questions

A little clarity before your event

What would you like to know?

Find answers about ordering, delivery charges, buffet setup and event services. From office lunches to company celebrations, here’s what to know before placing your order.

Delivery & Charges

How much is delivery?
Catering type Before GST Including 9% GST
Buffet catering $80.00 $87.20
Bento Meals $40.00 $43.60
Party Sets $40.00 $43.60
Half-Day Seminar Package — 2 sessions $120.00 $130.80
Full-Day Seminar Package — 3 sessions $160.00 $174.40

Charges apply per order. Location and other applicable surcharges are additional.

Half-Day Seminar: 1 tea break and 1 lunch.
Full-Day Seminar: 2 tea breaks and 1 lunch.

Are there additional location surcharges?
Location Before GST Including 9% GST
CBD / Orchard $10.00 $10.90
Industrial areas $20.00 $21.80
Sentosa Island $20.00 $21.80
Jurong Island $20.00 $21.80

CBD / Orchard: Postal sectors 01, 03–08, 17–19 and 22–23.

Industrial areas: Postal sectors 60–72, applicable to industrial or commercial premises only.

What if my venue does not have lift access?

Please tell us before confirming your order if the delivery or setup area cannot be reached by lift.

A $100 surcharge ($109 including GST) may apply where undisclosed lift inaccessibility results in additional manpower or delivery delays.

Are there early-morning or late-night charges?
Arrangement Before GST Including 9% GST
Before 7am $50.00 $54.50
After 10pm $100.00 $109.00

Please confirm delivery, setup and collection requirements with our team when ordering.

Are all charges subject to GST?

Yes. All prices and charges are subject to 9% GST. GST-inclusive amounts are shown in the tables for reference.

How do I place a catering order?

Simply browse our catering menus at teamcatering.com.sg and place your order online.

For corporate catering enquiries, large-scale events or special arrangements, contact us at sales@teamcatering.com.sg or call 6631 8485.

Orders & Menus

How do I place a catering order?

Browse our menus, select your preferred package and dishes, then enter your event details to place an order online.

For larger events or special arrangements, submit our Request for Quotation form.

What is the minimum order?

Minimum orders vary by package. Please check the minimum number of persons stated on your selected menu.

How early should I place my order?

Please follow the advance-order requirements stated on your selected menu. Early booking is recommended for festive periods, larger events and orders requiring equipment or service staff.

For urgent orders, contact our team @ 8983 7765  to check availability.

Can I increase my guest count?

For buffet and seminar packages, increases must be made in multiples of 5 persons.

Please contact our team before your event. Changes are subject to confirmation.

Can menu items be substituted?

Where necessary, we may replace unavailable menu items with alternatives of similar value.

Can you accommodate food allergies or intolerances?

Please inform us about any food allergies or intolerances when ordering.

Reasonable precautions will be taken, but allergen-free food cannot be guaranteed.

Setup & Collection

What is included in the buffet setup?

Our buffet setup includes:

  • A floral centrepiece
  • Tables with full-drop tablecloths
  • Food warmers
  • Biodegradable disposable wares
  • Food labels
  • Teardown and waste management
Does Party Sets include buffet setup?

No. Bento Meals and Party Sets are provided through one-way delivery only.

Buffet setup, food warmers, teardown and collection services are not included.

When will buffet equipment be collected?

For standard buffet orders, equipment is collected approximately 3 hours after the stated ready time.

For seminar packages with multiple sessions, please confirm the collection schedule with our team when arranging your order.

Changes & Cancellations

How do I request a cancellation?

Submit your request by email or WhatsApp, stating your order number and event date.

Notice before the event Charge
5 or more working days No charge
Less than 5 working days, but more than 48 hours 25% of the total bill
24–48 hours 50% of the total bill
Less than 24 hours 100% of the total bill

 

Can I change or postpone my order?

Contact our team as early as possible with your order number, event date and requested changes.

Amendments and postponements require confirmation. Please check the applicable arrangements and charges with our team before proceeding.

Equipment & Staffing

Can I rent tableware?

Yes. Tableware packages and associated clearing arrangements are available with buffet catering orders only.

Full tableware set Before GST, per person Including GST, per person
1 session $10.00 $10.90
2 sessions $15.00 $16.35
3 sessions $20.00 $21.80

Includes porcelain tableware, stainless steel cutlery and glassware. Melamine tableware with stainless steel cutlery and drinking cups is also available.

Service staff for clearing are compulsory at a ratio of 1 server per 50 guests. Staffing charges apply separately.

Do you provide service staff or chefs?
Service Before GST Including GST
Uniformed service staff — first 3 hours, per staff member $120.00 $130.80
Service staff — each additional hour, per staff member $40.00 $43.60
Uniformed chef — first 3 hours, per chef $150.00 $163.50

Please request a quotation for additional chef hours.

Can I rent chairs and tables?
Item Before GST Including GST
PVC chair, each $2.00 $2.18
PVC chair with seat cover, each $5.00 $5.45
Cushioned chair, each $6.00 $6.54
Cushioned chair with seat cover, each $10.00 $10.90
3ft square table with skirting, per set $20.00 $21.80
Guest reception table set $55.00 $59.95
5ft round table with tablecloth — 10 seats $45.00 $49.05
6ft round table with tablecloth — 12 seats $55.00 $59.95
Tall bistro table with tablecloth $45.00 $49.05

Delivery charges may apply.

Can I add fresh floral arrangements?
Fresh flower centrepiece, each Before GST Including GST
Tall bistro table $20.00 $21.80
Dining table $35.00 $38.15
Buffet station $80.00 $87.20
Are there delivery charges for rented equipment?
Rental arrangement Before GST Including GST
Third-party delivery for table and chair orders below $300 $150.00 $163.50
Third-party delivery for porcelain or melamine tableware orders below $1,200 $200.00 $218.00

Additional logistics, equipment or staffing charges may apply depending on location, setup requirements and service duration. Please refer to your quotation for applicable charges.

 

Need Catering for a Larger Group?

Let us know your event details, guest count and budget. We’ll help you explore the available options.

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